FAQ

FREQUENTLY ASKED QUESTIONS

Brand & Operation Notice

Operated by Changsha Lujie Technology Co., Ltd. This FAQ applies to customers who visit or purchase products such as Abyssal Creature Ornaments, Heterogeneous Coral Ornaments, and Tidal Relic Ornaments from our store. If you need assistance, please contact service@solvernm.com.

How can I contact customer service?

Please email us at service@solvernm.com. If your inquiry is related to an existing order, please include your order number in the email so that we can assist you more efficiently.

Where can I find shipping information?

Eligible orders are provided with the applicable shipping options. Shipping methods, delivery areas, estimated delivery times, and final shipping costs will be displayed at checkout.

To check the status of your order, please contact our customer service team and provide your order number.

Can I return my order?

Return eligibility depends on the condition of the product, the return timeframe, and the requirements of our return policy. If you need to return products such as Abyssal Creature Ornaments, Heterogeneous Coral Ornaments, or Tidal Relic Ornaments, please contact our customer service team before sending any items back.

How should I choose between Abyssal Creature, Heterogeneous Coral, and Tidal Relic Ornaments?

First, consider which style and atmosphere best suit your space:

  • Abyssal Creature Ornaments: Ideal for creating a mysterious, intriguing, and deep-sea fantasy atmosphere in your home or office.

  • Heterogeneous Coral Ornaments: Perfect for adding vibrant marine textures, unique organic shapes, and artistic coastal elegance to your decor.

  • Tidal Relic Ornaments: Ideal for bringing a subtle, ancient oceanic aesthetic and timeless decorative presence to your living space.

You can choose the product that best suits your personal preferences, the space where you plan to display it, and the ambiance you want to create. Our products are available in a variety of styles and designs, making it easy to find an option that matches your artistic tastes.